Privacy notice

To open and process an application we collect your identity details (Fayda national ID, Addis Ababa City ID or TIN), contact details, the property and business records you link, and the documents and drawings you upload.

Identity details are verified against the national ID, revenue and trade registries at registration; only the verification result and the profile fields needed for your case are stored.

Your data is used solely to process, review, decide and issue planning consents, development approvals, certificates and permits, to invoice and reconcile service fees, to notify you about your cases, and to keep the statutory public record of decisions.

Authorized officers of the Bureau involved in your case, and the government registries the Bureau is required to consult. Issued certificates and permits carry a QR seal that lets anyone confirm their authenticity without exposing your personal details.

Planning and development decisions are public records and are retained as required by law. You can review and update your profile under My profile, and request corrections through the complaints service.